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11KW Wall Mounted EV Charger Adjustable Current Protections for Home Commercial Use

11KW wall-mounted EV chargers, with adjustable current, multiple protections, suit home & commercial fast charging.

Product Model
ACQ1116
Human-computer interaction
Indicator lights + 4.3-inch color display
Sizes(mm)
380X1360X320
IP Rating
IP55
Charging mode
Swipe card,APP,Manual
OpeRating temperature
-25℃ -+50℃ (DeRating above 50° C, with heater for very cold areas)
Height above sea level
2000M
NetWorking Methods
wifi; bluetooth; 4G; LAN
Smart charging
Dynamic Load Balancing(Optional)
Leakage protection
Type A + DC 6mA
Ground detection
Pen fault(For the UK market)

Description

1. Excellent Performance

• Efficient Charging: With an 11KW rating, it enables faster charging compared to lower-power chargers, reducing waiting time and meeting users' needs for quick energy replenishment.

• Wide Voltage Compatibility: Supports input voltages of AC380V/480V and outputs AC380V, allowing stable operation in various power grid environments and enhancing compatibility across different scenarios.

• Stable Current Output: Input and output currents of 16A ensure steady power supply during charging, protecting the vehicle battery to extend its lifespan and ensuring safe operation of the charger itself.

2. User-Friendly Interaction
Equipped with indicator lights and a 4.3-inch color display, it intuitively shows key information such as charging progress, voltage, and current, providing users with clear control over the charging process.

3. Convenient Installation and Usage

• Flexible Installation: Compatible with wall-mounted or pillar-mounted installation, it adapts to various settings like home garages and commercial parking lots.

• Multiple Charging Modes: Supports card swiping, APP control, and manual operation, catering to different user habits—offering quick access via card, remote control through APP, or direct manual operation.

• Adequate Cable Length: The 5M charging gun cable meets most distance requirements between the vehicle and the charger, facilitating easy connection from various positions.

4. Strong Environmental Adaptability and Protection

• High Protection Level: IP55 rating ensures dust resistance and protection against water jets from all directions, enabling reliable operation in indoor and outdoor environments such as open parking lots and underground garages.

• Wide Temperature Range: Operates in -25℃ to +50℃; with derating above 50°C and a heater for extremely cold areas, it works stably in harsh climates, suitable for both cold northern winters and hot southern summers.

• Altitude Adaptability: Functions normally at 2000M above sea level, meeting the needs of users in high-altitude regions.

5. Advanced Smart Features and Safety

• Optional Smart Charging: Dynamic Load Balancing (optional) optimizes power distribution during simultaneous operation of multiple chargers or grid load changes, preventing overload and improving energy efficiency.

• Comprehensive Safety Protection: Features Type A + DC 6mA leakage protection to quickly cut off power in case of leakage, ensuring user and equipment safety. Pen fault detection (for the UK market) further enhances safety in specific regions. Compliance with GB/T20234, EN62196, EN61851-1, and other standards guarantees overall safety and reliability.

6. Excellent Communication and Compatibility

• Diverse Networking Methods: Supports wifi, bluetooth, 4G, and LAN, enabling seamless data interaction with external management systems for remote monitoring, management, and fault diagnosis, facilitating centralized operation and maintenance.

• Broad Protocol Compatibility: Compatible with communication protocols including GB/T27930, CHAdeMO2.0, DIN70121, OCPP 1.6 (JSON), and ISO 15118, ensuring smooth communication with various electric vehicle models and charging management platforms, and wide applicability across different scenarios.

Faq

Warranty

3 years Warranty. Hardware damage: During the warranty period, we will replace it free of charge.Software malfunction: Our after-sales team will handle it through online services.

The main reason for slow charging speed:

It may be due to insufficient power of the charging station, limited charging current of the tram, or insufficient power supply in the parking space. Please select a higher power charging station, check the vehicle settings, adjust charging parameters, choose other parking spaces, or report power supply issues to relevant departments.

Unable to charge normally

When using a charging station, sometimes you may encounter charging failure and be unable to charge normally. It may be a problem with the charging connector, charging station, or charging card. Please check if the connector is intact and ensure that the plug is securely inserted. Contact the charging station management unit for maintenance or replacement. Report the malfunction and carry out repairs or replacements. The charging card may have poor contact, damage, and other issues, leading to charging failure. If there are any problems, please replace the charging card in a timely manner or contact the charging card issuing agency to solve the problem.

Locked card during card swiping charging

When swiping the card for charging, do not use the same charging card to swipe other charging stations to avoid being locked.

Failure to settle due to end of charging or abnormal end of charging

If the charging has ended or the charging has ended abnormally, resulting in outstanding settlement, please swipe your card for settlement.

The display screen does not light up

The display screen does not light up. Restart the charging station or contact professional technicians for repair.

No response to card swiping

No response from card swiping, restart the device, replace the card, and call customer service for consultation.

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